Privacy policy

Privacy Policy

Last updated: April 29, 2026

At Maple Playhouse, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit mapleplayhouse.ca or place an order with us. By using our website, you acknowledge that you have read and understood this policy.

If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection and handling of your personal information.

1. Who We Are

Maple Playhouse is a Canadian online retail store offering educational toys for children. Our website is powered by Shopify, which enables us to provide you with a safe and reliable shopping experience.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Contact details including your name, email address, phone number, billing and shipping address
  • Payment information including credit or debit card details, processed securely through our payment provider — we never store your full card details
  • Account information including your username, password and preferences if you create an account
  • Order information including products viewed, added to cart, purchased, returned or exchanged
  • Communications including messages you send to our customer service team
  • Device and usage information including your IP address, browser type, and how you navigate our website

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your order, including arranging shipping and handling returns
  • Send order confirmations, shipping updates and other account-related notifications
  • Respond to your questions or customer service requests
  • Improve our website and product offering
  • Send marketing communications where you have given consent — you can opt out at any time via the unsubscribe link in any email
  • Detect and prevent fraudulent or unsafe activity
  • Comply with applicable legal obligations

We will never sell your personal information to third parties.

4. Sharing Your Information

To operate our store and fulfil your orders, we work with trusted third-party partners. These parties only receive the information necessary to perform their specific role:

  • Shopify — our store platform, which processes data on our behalf. To learn more about how Shopify handles your data, visit the Shopify Privacy Policy
  • Payment processors — to securely handle your transactions
  • Shipping carriers and product suppliers — to deliver your order to your door
  • Marketing partners — including Meta (Facebook & Instagram), which may use anonymised data about your website visit to show you relevant ads. You can manage your ad preferences in your Facebook or Instagram account settings at any time

All third-party partners are required to handle your data responsibly and in accordance with applicable privacy laws.

5. Product Information & Supplier Dependence

The products sold on Maple Playhouse are sourced from carefully selected suppliers. While we make every effort to ensure that product descriptions, images, safety certifications, and material information are accurate and up to date, we are partially dependent on the information provided to us by our suppliers.

Product images may not always reflect exact colours, dimensions or packaging. Specifications are subject to change without prior notice. All products are intended to meet Health Canada safety standards, however Maple Playhouse cannot be held liable for inaccuracies in supplier-provided safety documentation or certification claims. Typographical errors and inaccuracies are reserved.

6. Child Safety

The safety of children is our highest priority. All products on our website include age recommendations and safety guidelines. We strongly advise that:

  • Children are never left unsupervised while playing with any toy, regardless of age rating
  • Products intended for older children are kept out of reach of younger children and toddlers
  • All packaging and small components are disposed of immediately and kept away from young children to prevent choking hazards
  • Age recommendations stated on all products are followed at all times

Maple Playhouse cannot be held responsible for injury or damage resulting from misuse of products, failure to follow safety guidelines, or use by children outside the recommended age range.

7. Cookies

Our website uses cookies to improve your browsing experience and support our advertising. Cookies are small files stored on your device that help us recognise returning visitors and understand how our website is used.

You can disable cookies through your browser settings at any time, though this may affect certain parts of our website.

8. Your Rights Under Canadian Privacy Law (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request a portable copy of your data
  • Withdraw consent for marketing communications at any time
  • Request deletion of your personal data where applicable
  • Lodge a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us via our [Contact page]. We will respond in a timely manner as required under applicable law. We will never discriminate against you for exercising these rights.

9. International Data Transfers

As our product suppliers and some service providers operate outside of Canada, your personal information may be transferred to and processed in other countries. In such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy law.

10. Data Retention

We retain your personal information for as long as necessary to fulfil your order, comply with legal obligations, and resolve any disputes. Order data is typically retained for a minimum of 7 years in accordance with Canadian tax and business record requirements.

11. Security

We take reasonable measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee absolute security. We recommend you do not share sensitive information over unsecured channels.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

14. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our [Contact page]. We aim to respond to all enquiries within 24 hours.

Maple Playhouse — mapleplayhouse.ca